The Onshore / Offshore ‘Customer Experience’ Cook Book
Background We completely understand the temptation for organisations to try and save money by moving work offshore. The potential labour...
Myth: Offshoring - Five Things to Get Right
In a recent white paper we described that there were alternatives to offshoring to cut costs and improve the customer experience. We know...
5 Ways to Improve Customer Experience and Cut Costs Onshore and Offshore
Introduction The last few months have been a disaster for some industries in Australia. The trend for business to relocate to lower cost...