2021: The Year in Review through our White Papers
2021 White Papers Recap It’s always interesting looking back over the year to see if a theme emerged in our white papers or whether the...
Five Lessons Learnt from Customer Leaders at the Chief Customer Officer Forum
The real value of connecting properly with customers The theme of the 34th meeting of the Chief Customer Officer Forum in October was...
Purpose and Culture Beat Strategy for Breakfast
Summary Lessons from the Chief Customer Officer Forum Great businesses shine in a crisis Peter Drucker wrote that “Culture eats strategy...