New Models for the New World - A Once in a Lifetime Opportunity for Change
Never waste a good crisis As many organisations entered the COVID crisis they were forced to work in new ways and achieved changes in...
The New Normal Needs A New Staff Framework How companies have met new people needs in a changing wor
At-Home is Here to Stay in Some Form The COVID-19 Pandemic will change ways of working permanently, in our opinion. Even if a vaccine...
New Game, New Rules: rethinking at-home work - lifting and shifting frontline work to at-home is jus
The world just changed but it needs to change again… In March 2020 on every continent, many of the front-line operations of the world...
Ten Ways to Get Lean Or Add Capacity Fast - Ideas to consider in turbulent times
Getting creative is hard in a crisis Over the last twenty years we have kept adding to our kit bag of things that make a difference...
Outside-In Insights from the Inside
A technique to get rapid traction on customer improvements. Insight about Customers without Asking Customers Many organisations invest in...
Year of the Customer - Why it makes sense to get the Right Customer Metrics on the Scorecard
The Great Debate between Regulators and Investors In theory some of the recent scandals in corporate performance should have thrust...
