2020 Rudolph (sleigh bells jingling)
Rudolph the red masked reindeer Never had to quarantine, But when he crossed State borders Premiers would start to scream. With all the...
Six business lessons relearned from the Pandemic
Why the pandemic response has many parallels to common business problems? The COVID crisis has been managed in different ways in most...
Transform, Fine Tune or Evolve - Change is Never Easy but Here are some Ideas that Help
Key Takeaways from the 2020 Chief Customer Officer Forum There were some fascinating discussions at the 31st Australian Chief Customer...
Groundhog-Day for the Bots - Why the new wave of technology must heed the lessons of the past
Teach the machines better or face the wrath of customers It feels like “Groundhog-day” for many customers with the latest wave of sales...
The New World of Management - Adapting a Management Framework for the Virtual World
Managing a distributed team is harder In our last paper (“Is at-home working?”) we discussed some techniques that can be used to get a...
Is at-home working? Getting to the bottom of how well it's working
The “Operating Model it is a Changing”… You’ll have to excuse the Bob Dylan reference but the times sure are “a changing”. Almost every...
