Myth: Adding More Sales and Service Channels is an Effective Multi-Channel Strategy
The hype around “Omni channel” and “Multi-channel” has become so intense you’d think it was a recipe for instant business success. In...
Boosting Sales without Spending More
Background Revenue growth seems to be in short supply these days. Sales competition is fierce in many sectors and there are other nasty...
5 Ways to Improve Customer Experience and Cut Costs Onshore and Offshore
Introduction The last few months have been a disaster for some industries in Australia. The trend for business to relocate to lower cost...
An Essential Requirement for Operational Success: FLEXIBILITY – Part 2
The Need for Flexibility In our March whitepaper we talked about the need for resource flexibility to be able to match variable customer...
The Five Myths of Effective Operations Management
Since the GFC hit in 2008 both business and government have become more focused on cost and efficiency. In our experience of service...
Resource Flexibility: The Holy Grail of Operational Success Part 1
The Need for Flexibility We don’t get it. We work with organisations that have highly variable demand with weekly, hourly, seasonal and...
